Critical IT Infrastructure Managed Services

We provide critical IT infrastructure design, development and management services. We ensure that our client's IT infrastructure is used in a secure, effective and efficient manner.


Incident registration

Automating problem or fault logging processes and alerts can save time and prevent losses.

The solution ensures that the responsible employee and the supplier responsible for resolving the problem are automatically notified of the problem when the incident is registered. This helps to record the SLA (service level agreement) - troubleshooting response time.

All recorded incidents are stored in one place, thus ensuring not only a certain standard of recording and transparency but also the possibility to analyze the data thoroughly, looking for a comprehensive solution to the problems that arise and to prevent recurring failures.

By analyzing the data, it is also possible to assess different categories of breakages, including failures, the probability of long-term failure, impact on business, etc., as well as to take preventive action. In this way, the possibility of incidents is reduced through the risk tracking function.

The solution also provides the ability to manage information. Risk observers from different departments are given access to their department records, risk managers are given access to the full list of records from the different departments, and senior managers may have separate access.

This solution also acts as a database to keep records of incidents. They may be needed during audits, for insurance companies or potential customers.

Besides, such a solution makes it easy to obtain information on corrective actions, such as descriptions of evacuation procedures, the delegation of duties, and so on.


  1. Fault registration forms that reflect incident resolution descriptions;
  2. Depending on the specific fault description or different parameters, the total amount of risk is automatically estimated and risk type is allocated;
  3. All changes and recorded faults are recorded;
  4. The information is stored in one place;
  5. Two lists can be created for departments: incident and risk mitigation;
  6. The information is available according to the employee's duties, and it is also possible to hide or show certain information to specific users;
  7. The solution automatically generates reports in various sections;
  8. A register of failures and impact analysis functions is being compiled.